How should truffles be stored?
The truffle is a very perishable type of food and should be consumed immediately. However, it can be kept in the refrigerator for a few days, depending on the species of truffle.
To store truffles in the refrigerator, it is necessary to:
Any form of storage will cause the truffle to lose some of its characteristic flavours.
I received my fresh truffles with a delayed delivery. What should I do?
If your delivery has been delayed due to shipping, please contact us and check the contents of your order upon receipt.
Contact: [email protected]
The truffles I ordered are no longer fresh after I received them, what should I do?
Fresh truffles are a natural product. Please check the contents of your delivery upon receipt and contact us within 24 hours, preferably with a photo. Contact: [email protected]
Can I change my order afterwards?
Our aim is to ensure you receive your order as quickly as possible. We therefore start processing your order immediately after you have placed it. This means that orders can no longer be adjusted.
When will I receive my order confirmation?
You will usually receive your order confirmation within 24 hours of placing your order. Please also check your spam folder if you have not received it.
If you have not received your order confirmation within this time frame, please contact us and we will be glad to send it to you promptly. E-mail: [email protected]
I can’t complete my order despite several attempts, what should I do?
Please contact us by sending an e-mail directly to: [email protected]
What payment options can I choose from?
You have the following payment options via Payrexx:
My delivery was damaged in transit, what should I do?
We will resend the goods to you or we will refund your money.
Please provide us with the following information:
Kindly send this information by e-mail to our team: e-mail: i[email protected]
What should I do with the damaged delivery?
Our customer service will inform you about the steps that will be taken in your case. Contact: [email protected]
I didn't receive all the items I ordered, what should I do?
Please contact us directly after receiving your order and we will discuss the further procedure with you:
Email: [email protected]
I am a truffle hunter. How can I sell my goods on the Tartufo.com marketplace?
Please contact us, either via the contact form or directly by e-mail to: [email protected]. We will be in touch with you as soon as possible and discuss the further procedure with you.
You can also find more information about our conditions at: https://tartufo.com/en/are-you-a-truffle-hunter