In accordance with the regulations of Article 52 of the Consumer Protection Act, the consumer has the right to exercise the right of withdrawal within a period of 14 (fourteen) days from the delivery of his order, without giving any reason. The right of withdrawal only applies to customers acting as consumers as defined in the Consumer Protection Act and in the "Definitions" section of these Terms and Conditions. Under current law, it is no longer possible to exercise the right of withdrawal after opening the product and/or the packaging of the product (e.g. removing the lid of the jar). According to the Consumer Protection Act, the right of withdrawal cannot be exercised for contracts for the purchase of fresh truffles.
To exercise your right of withdrawal, you must contact us (e.g. a letter sent by post or e-mail). The notification must be sent to
Tartufo.com at the following addresses:
If you are not satisfied with the products you have received, or if the delivered items are not in perfect condition, please contact us immediately. This also applies to incorrectly delivered items. After contacting us, we will find the ideal solution for you and take care of everything else. If necessary, we will refund the product price or arrange for a new delivery. Refunds can only be made to the original payment method you used for your order.